Refund Policy & ACL
MiraFeld Refund Policy
Effective Date: 7 April 2026
At MiraFeld, we care about providing high‑quality digital designs and physical artworks. This Refund Policy explains how we handle refunds and remedies, and is intended to comply with the Australian Consumer Law (ACL).
Nothing in this Policy limits or excludes any rights or remedies you may have under Australian Consumer Law.
1. Your Rights Under Australian Consumer Law
Customer Guarantees (Australian Consumer Law)
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law.
If a Product has a major problem, you are entitled to choose a refund or replacement. A major problem includes situations where the Product:
has a problem that would have stopped you from buying it if you’d known about it;
is significantly different from the description or sample; or
is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time.
These guarantees apply to both digital and physical products where applicable.
If a problem is minor, we may repair, replace, or re‑supply the Product within a reasonable time.
These rights apply in addition to our Refund Policy and any licence terms, and they cannot be excluded. If you believe there is a problem with a Product, please contact us at mirafeld@mail.com with your order details and a description (and, where possible, photos or screenshots) of the issue.
Major problems
You are entitled to a refund or replacement if a product has a major problem. A major problem may include where the product:
is substantially different from its description or sample;
is substantially unfit for its normal purpose or a purpose you told us about and cannot be easily fixed within a reasonable time; or
is unsafe.
Minor problems
If a problem is not major, we may choose to:
repair the issue (for example by re‑supplying a file);
replace the product; or
provide another appropriate remedy within a reasonable time.
These rights apply whether the product was purchased at full price, on sale, or at a discount.
2. Digital Products and Licence Terms
Many MiraFeld products are digital designs supplied under specific usage licences (e.g. personal, business branding, or merchandise).
Change of mind
Because digital products are accessible immediately after purchase, change‑of‑mind refunds are generally not available once a file has been downloaded or accessed.
Faulty or misdescribed digital products
If a digital file is defective, does not function as described, is corrupted, or does not match its description, you may be entitled to a repair, replacement, or refund under the ACL.
For minor issues, we will usually seek to re‑supply or replace the file first (for example, by sending a corrected file or a new download link).
Effect of refund on your licence
If we provide a refund for a digital product, the licence to use that product ends immediately from the date the refund is processed.
From that time, you must:
stop using the design for any purpose;
not reproduce, distribute, share, resell, sublicense, commercially exploit, or otherwise use the file or design; and
delete or permanently remove all digital copies in your possession or control, except where you are required by law to retain a copy.
Different licence tiers (e.g. Personal, Business, Merchandise) do not affect your ACL rights; they only define how you may use the design while your licence is active.
This section applies in addition to, and does not limit, your rights under Australian Consumer Law.
3. Physical Artwork
MiraFeld may supply physical artworks, including originals, prints, and other tangible art products.
If there is a major problem
If physical artwork has a major problem under the ACL (for example, it arrives badly damaged, is substantially different from its description, or is not fit for its stated purpose and cannot be easily fixed), you may be entitled to choose a refund or replacement.
If there is a minor problem
If physical artwork has a minor problem, MiraFeld may choose to repair the item, replace it, or provide another appropriate remedy within a reasonable time.
If your order arrives damaged or incorrect
If your order arrives damaged, defective, incorrect, or substantially different from its description, please contact us as soon as possible with:
your order number;
a description of the issue; and
clear photographs of the item and packaging (where relevant).
Returns
Where a return is reasonably required to assess or process a remedy, MiraFeld will provide reasonable instructions for return of the item.
MiraFeld will not require return of goods where this is not reasonably necessary.
Any approved refund for physical artwork will be processed to the original payment method within a reasonable time.
Nothing in this section limits or excludes any rights or remedies you may have under Australian Consumer Law.
4. Change of Mind
MiraFeld is not required to provide refunds for change of mind and generally does not do so.
However, in limited circumstances and at our discretion, a change‑of‑mind refund may be considered, for example:
where a digital file has not yet been downloaded or accessed; or
where a physical artwork has not yet been dispatched.
If a change‑of‑mind refund is granted for a digital product:
the associated licence ends immediately; and
you must stop using the design and delete all copies, as described in Section 2.
If a change‑of‑mind refund is granted for physical artwork:
MiraFeld may require the artwork to be returned in its original condition, in accordance with our return instructions, before the refund is processed.
Any change‑of‑mind refund remains at MiraFeld’s sole discretion and is subject to any rights you may have under Australian Consumer Law.
5. How to Request a Refund or Remedy
To request a refund, replacement, repair, or other remedy:
Contact us
Email: mirafeld@mail.com
Include your order number, your name, and a brief description of the issue.Provide evidence
Where possible, include evidence showing the problem, such as screenshots, photos, or error messages.Assessment
MiraFeld will review your request and determine whether a refund, repair, replacement, re‑supply, or other appropriate remedy is available, depending on the nature of the issue and the product.Response
We aim to respond to refund or remedy requests within 5 business days.Refund processing
If a refund is approved, MiraFeld will process the refund to the original payment method within a reasonable time. Processing times may depend on your bank or payment provider.
6. Relationship With Other Terms
This Refund Policy should be read together with MiraFeld’s licence terms, shipping terms, and any other terms and conditions that apply to your purchase or use of MiraFeld products.
If there is any inconsistency between:
this Refund Policy,
MiraFeld’s licence terms or other applicable terms, and
your rights under Australian Consumer Law,
then Australian Consumer Law will apply to the extent of the inconsistency.
Except to the extent that Australian Consumer Law requires otherwise, all other applicable terms and conditions will continue to apply.
